## **1. General Applicable Legislation**
This section covers the general regulations affecting the company as a tour operator and travel agency.
### **1.1. General Obligations of the Company**
– The company operates in accordance with the **General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007)**.
– It is registered with the relevant tourism authority as a travel agency and complies with the required licenses and authorizations.
– It holds liability insurance and financial guarantees to cover insolvency protection, as required by law.
### **1.2. Obligations in Force Majeure Cases**
– Definition of “force majeure”: unforeseen circumstances beyond the company’s control, such as natural disasters, pandemics, or strikes.
– In such cases, the provisions of consumer regulations regarding package travel will apply.
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## **2. Specific Applicable Legislation**
This section addresses specific regulations applicable in Spain.
### **2.1. Travel Agency Regulations**
– The company is subject to **Decree 60/1997** on travel agency regulations and subsequent updates.
– It complies with the requirements to provide clients with prior information on itineraries, service conditions, prices, and associated insurance.
### **2.2. Security and Guarantees**
– Consumer protection is ensured through financial guarantees required by public administration to cover potential contractual breaches.
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## **3. Company Information**
– **Legal Name**: Veridis Quo Tours SL.
– **Tax Identification Number (NIF)**: ESB70967781.
– **Postal Address**: Rúa República de El Salvador 28 dcha Entreplanta – Businessworks. CP 15701
– **Email Address**: mail@caminotravelcenter.com
– **Customer Service Phone Number**: +34 881 162 287.
– **Tourism Registry Number**: XG-366.
– **Liability Insurance**: Seguros Bilbao 1-50-7892276.
– **Insolvency Guarantee**: AXA. 85988155.
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## **4. Characteristics of Service Operation**
### **4.1. Services Included by Default**
With the purchase of a basic package, the client has access to:
1. **Accommodation**:
– Rooms in establishments of the selected category.
– Includes daily breakfast.
2. **Documentation**:
– Customized route guides, printed maps, or GPS tracks.
– Pilgrim credential or equivalent, if applicable.
3. **Assistance**:
– Emergency phone line for issues during the trip.
### **4.2. Optional Services on Demand**
– **Luggage Transport**: Daily collection and delivery of luggage, with a weight limit of 20 kg per person.
– **Private Transfers**: Transfers to and from airports, train stations, or specific points.
– **Insurance**: Options for travel, cancellation, or accident insurance.
– **Complementary Activities**: Guided tours, wine tastings, and monument tickets.
– **Accommodation Upgrades**: Upgrades to superior rooms or luxury accommodations.
– **Other Services**: Bicycle rentals, trekking poles, and support vehicles.
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## **5. Website Use**
### **5.1. Intellectual Property**
– All content on the website, including text, images, graphics, and logos, is protected by copyright.
– Unauthorized reproduction, distribution, or use of the content is prohibited.
### **5.2. Authorized Use**
– The website is intended solely for consulting information, planning, and booking tourism services.
– Fraudulent or unlawful activities, such as false bookings or introducing malware, are strictly prohibited.
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## **6. Data Management and Privacy Protection**
### **6.1. Identity of the Data Controller**
– **Data Controller**:
Company name: [Company Name].
Address: [Full Address].
Contact email: [Email Address].
Data Protection Officer (DPO), if applicable: [Name or contact, if applicable].
### **6.2. Purpose of Data Processing**
– [Specify the specific purposes, such as booking management, customer communications, legal compliance, etc.].
### **6.3. Legal Basis for Processing**
– **Contract execution**:
[Specify which data is necessary to fulfill the contract].
– **Explicit consent**:
[Include specific cases, such as sending promotions].
– **Legal obligation**:
[Mention applicable legal obligations].
### **6.4. Categories of Data Collected**
– **Identification data**: [Name, surname, ID/passport].
– **Contact data**: [Email, phone number, postal address].
– **Economic data**: [Payment details].
### **6.5. Data Recipients**
– **Tourism service providers**: [Hotels, transport companies, insurers].
– **Payment platforms**: [Names of platforms if applicable].
– **Public authorities**: [If required by law, specify examples].
### **6.6. International Data Transfers**
– [Indicate if data is transferred outside the European Union].
### **6.7. Data Retention Period**
– [Detail retention times based on each purpose].
### **6.8. Client Rights**
Users have the right to:
– Access, rectify, erase, restrict processing, data portability, and object to processing.
### **6.9. Complaint Procedure**
– [Provide contact details for the Spanish Data Protection Agency (AEPD)].
### **6.10. Security Measures**
– The company implements technical and organizational measures to ensure the security of personal data, including:
– SSL encryption on the website.
– Restricted access to data by authorized personnel.
– Regular security audits.
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## **7. Jurisdiction**
– This contract is governed by Spanish law, and any disputes will be resolved in competent Spanish courts.
